Some Key Factors

We measure and continually focus on

We continually aspire to a reputation for high quality service delivery. To achieve this, it’s critical to deliver consistently high results. Stunning ‘one-off’ achievements can be impressive in the short-term but will not, on their own, build a long-term service delivery culture.

Shape

Agree the key deliverable with Clients
We always make sure that we know what the Client’s key deliverables are for the project and how they contribute to the overall project delivery and Client expectations. We ask questions such as:

  1. What business problem are you trying to solve?

  2. Are these deliverables achievable?

  3. Can they be delivered in the time-frames expected?

  4. What are they based on?

  5. Are the underlying assumptions accurate?

Review the project team makeup
It’s critical to get the right people doing the right tasks, where they can shine. What are their strengths and weaknesses? Are we deploying these to best effect, or could reshuffling responsibilities to the people best suited to them give an immediate jump in performance? What is the best combination of resources to deliver the required Client solution effectively

Always deliver on our promises
We make sure that we deliver on our promises and we show you that we mean business. We continually track progress of your project and keep you updated.

We remain calm under pressure
We understand that there are bound to be setbacks along the way. We deal with these by establishing a learning culture as opposed to a blame culture and always remain achievement focused. We value our leadership and always work to energise and protect the team.

Follow-through on our commitments
We make sure that we follow through on our commitments relentlessly. If you don’t, people will assume you are not serious about the targets you set, the issues you raise, or the standards you say you require.

We are continually learning and evolving, both as people and as a company
We are continually striving to be better today than we were yesterday. We know that we are not perfect and will make mistakes, but we take ownership of these mistakes and make sure that we learn from them so that we not repeat them. In doing so we believe we are continually evolving and getting stronger.

We ask you to have your say, and to be completely honest.
We constantly ask for your opinion and regularly send out evaluation forms for you to rate our service delivery. We do this so that you know we are serious about striving to always exceed your Client expectations.